THE VEIL ACCORD
Privacy Policy of House of Ledger & Fulfilled
What is entrusted to the House shall be governed with care.
PREAMBLE — THE TRUST OF THE HOUSE
The House recognizes that the thoughts, intentions, and commitments entrusted to Fulfilled are personal.
Through conversations with the Regents, members may explore their ambitions, confront their limitations, establish commitments, and reflect upon their progress. These experiences may involve information that is deeply meaningful to the individual.
We believe that understanding how such information is handled should never require surrendering clarity for the sake of mystery.
This Veil Accord explains what personal information we collect, how we use and protect it, how long we retain it, when it may be shared with service providers, and the choices available to those who enter the House.
This Privacy Policy applies to the Fulfilled application, the House of Ledger consumer website, and related services operated by Pro ConsulTech, LLC (“House of Ledger,” “Fulfilled,” “we,” “our,” or “us”).
I. INFORMATION ENTRUSTED TO THE HOUSE
We collect information necessary to provide, maintain, personalize, and improve Fulfilled.
Account Information
When you create an account, we collect information associated with registration and authentication, which may include:
- Your name or chosen display name.
- Your email address.
- Account identifiers and authentication information.
- Account preferences and settings.
- Subscription status and associated transaction records.
We use this information to establish your account, authenticate your identity, provide access to Fulfilled, and communicate with you about the service.
Conversations With the Regents
Fulfilled allows members to interact with AI-powered personas known as the Regents.
When you communicate with a Regent, we process the information you choose to share, including written messages and transcripts of spoken conversations.
Conversations may contain personal reflections, aspirations, experiences, emotional concerns, and other information voluntarily disclosed by members.
We use conversation information to generate responses, maintain continuity between interactions, personalize the experience, and support the application's intended functionality.
Goals, Commitments, and Progress
Fulfilled allows members to establish goals and commitments and reflect upon their development over time.
We retain information associated with these activities, including saved goals, commitments, relevant progress records, and associated account information.
Unlike temporary conversation transcripts, these records are intended to remain available throughout the life of the account.
They may also be provided as contextual information to the Regents so that responses can reflect a member's established intentions, previous commitments, and progress.
Voice Interactions
When you use Fulfilled's voice features, your spoken audio is transmitted for processing so that the application can recognize speech, generate responses, and provide conversational audio.
Fulfilled does not intentionally maintain a permanent archive of raw voice recordings.
Audio is processed for the purpose of delivering the interaction and is discarded from the application's active processing systems after use.
Text transcripts generated from voice interactions may be retained under the conversation-retention policy described below.
Third-party voice-processing providers may handle information according to their own processing arrangements and applicable agreements.
Technical and Usage Information
When you access Fulfilled or the House of Ledger website, certain technical information may be collected automatically.
Depending on the services and technologies in use, this may include device characteristics, operating system, application version, IP address, diagnostic information, error reports, and general usage activity.
We use such information to maintain service reliability, investigate technical problems, prevent abuse, and improve performance.
Fulfilled’s mobile application does not use third-party analytics or advertising trackers.
II. HOW THE HOUSE USES INFORMATION
We use personal information for the following purposes:
Providing the Experience. To operate Fulfilled, authenticate members, process conversations, deliver AI-generated responses, and provide access to application features.
Maintaining Context. To help the Regents understand relevant previous conversations, established commitments, and ongoing goals.
Personalizing Guidance. To tailor responses to the information a member has chosen to share and the intentions they have established.
Preserving Progress. To maintain saved goals, commitments, and progress records while an account remains active.
Managing Accounts and Subscriptions. To administer account access, recognize subscription status, and provide appropriate services.
Protecting the Service. To investigate technical problems, detect misuse, maintain security, and comply with applicable legal obligations.
Communicating With Members. To provide important notices concerning accounts, privacy, security, and changes to the service.
We do not represent Fulfilled's AI-generated responses as the independent judgment of a human professional.
III. THE REGENTS AND ARTIFICIAL INTELLIGENCE
The Regents are AI-powered personas designed to provide conversational guidance, reflection, encouragement, and structured personal-development experiences.
Their personalities, communication styles, and behavioral boundaries are established through application instructions and configuration.
The Regents may receive relevant contextual information from a member's recent conversations, saved goals, commitments, and progress records.
This allows the application to provide continuity between interactions without requiring the underlying AI model to independently remember every previous conversation.
Contextual Memory Is Not Model Training
Fulfilled uses stored account information to provide contextual memory and personalized responses.
This process does not, by itself, constitute training or modification of the underlying artificial intelligence models.
However, Fulfilled relies on third-party AI service providers to generate and process responses. Those providers may have separate policies governing their handling, retention, and potential use of submitted information.
Anthropic’s standard API terms specify that inputs and outputs are not used to train its models and are deleted after a short retention window.
We will not claim that conversations are excluded from all AI training unless that protection has been verified.
AI Limitations
The Regents are artificial intelligence systems, not human beings.
Their responses may be incomplete, inaccurate, or inappropriate for particular circumstances.
Fulfilled is intended for personal reflection and development. It is not a substitute for professional medical, mental health, legal, or financial services, and it is not designed to provide emergency assistance.
IV. WHAT THE HOUSE REMEMBERS
Fulfilled distinguishes between temporary conversational history and persistent personal-development records.
Conversation Transcripts — Rolling 30-Day Retention
Fulfilled maintains a rolling history of conversation transcripts for up to 30 days.
As new days of conversation history are recorded, information older than the retention window is removed from the application's active conversation database.
This approach allows the Regents to maintain recent conversational context while limiting the amount of historical dialogue retained.
Once a conversation transcript has been removed from active storage, it is no longer available as part of the member's ordinary conversation history.
Certain copies may remain temporarily in backups, technical logs, or third-party processing systems according to applicable operational requirements and retention arrangements.
Goals and Commitments — Persistent Records
Saved goals, commitments, and associated progress information are retained while the member's account remains in existence, unless the member deletes the information through an available application feature or requests account deletion.
These records provide continuity across the member's personal-development journey.
They may be used as context in future conversations, allowing the Regents to recognize long-term intentions and previously established commitments.
Voice Data
Raw audio is processed to enable voice interactions and is not intentionally retained by Fulfilled as a permanent recording.
Transcripts generated from voice conversations are subject to the same rolling 30-day retention period as written conversations.
Account Information
Account information is retained for as long as necessary to maintain the account and provide the service, subject to deletion requests and applicable legal obligations.
Limited Retention Exceptions
Certain information may be retained for longer periods when reasonably necessary to comply with legal obligations, maintain financial records, resolve disputes, prevent fraud, or protect the security and integrity of the service.
Where applicable, information may also remain temporarily in backups or systems undergoing scheduled deletion.
V. SUBSCRIPTIONS, CANCELLATIONS, AND CONTINUITY
Fulfilled may offer paid subscriptions through third-party application marketplaces, including Google Play and, when available, Apple's App Store.
Subscription transactions are processed through the applicable marketplace or payment provider.
Fulfilled may receive information necessary to recognize subscription status, validate purchases, manage entitlements, and maintain transaction records.
We do not require members to provide their complete payment-card information directly to Fulfilled when purchases are processed through these marketplaces.
Canceling a Subscription
Canceling a paid subscription does not automatically delete a Fulfilled account.
Members who cancel their subscriptions may retain their accounts, saved goals, commitments, and associated progress records.
Access to paid features may end when the applicable subscription period expires.
This allows members to return to Fulfilled without automatically losing their previously saved personal-development information.
Deleting an Account
Account deletion is separate from subscription cancellation.
Members may request account deletion through the application's settings.
Deleting an account initiates the removal of associated personal information from Fulfilled's active systems, subject to applicable legal, security, backup, and operational retention requirements.
Account deletion is intended to be permanent. Previously saved goals, commitments, progress records, and conversation information generally cannot be recovered after deletion is completed.
Deleting an account may not automatically cancel a subscription managed by Google Play or Apple's App Store. Members should also cancel any active marketplace subscription through the applicable marketplace to avoid future charges.
VI. THE SYSTEMS THAT SERVE THE HOUSE
Fulfilled uses third-party service providers to operate its application, maintain accounts, process conversations, deliver voice functionality, host infrastructure, and support subscriptions.
These providers may process personal information necessary to perform their services.
Categories of providers may include:
- Artificial intelligence and language-model providers.
- Speech recognition, voice generation, and real-time communication providers.
- Cloud hosting and application infrastructure providers.
- Authentication and database providers.
- Application marketplaces and payment processors.
- Security, diagnostics, and technical support providers.
Information shared with these providers may include account identifiers, conversation content, voice data submitted for processing, technical information, and other information necessary to deliver the requested functionality.
We seek to use service providers under appropriate contractual, technical, and organizational arrangements.
The use of third-party providers does not mean that members are required to understand the underlying technical architecture of Fulfilled.
However, members should understand that their information may be processed by external systems as part of receiving AI-powered services.
Legal and Protective Disclosures
We may disclose information when required by applicable law, valid legal process, or when reasonably necessary to investigate fraud, address security threats, enforce applicable terms, or protect the rights and safety of members and others.
If Fulfilled or its operating business undergoes a merger, acquisition, restructuring, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
VII. SECURITY OF THE HOUSE
We recognize the importance of protecting the information entrusted to Fulfilled.
We use technical and organizational safeguards intended to reduce the risk of unauthorized access, disclosure, alteration, or loss.
These safeguards may include authenticated account access, access restrictions, secure communications, and protections provided by our infrastructure partners.
No electronic system, however, can guarantee absolute security.
Members should protect their account credentials, use secure devices, and avoid sharing information they do not wish to disclose.
If we become aware of a security incident affecting personal information, we will assess and respond to the incident in accordance with applicable legal requirements.
Data in transit is encrypted via HTTPS/TLS. Account data is stored with Supabase, which provides encryption at rest.
VIII. THE MEMBER'S CHOICES AND RIGHTS
Members may have rights concerning their personal information, depending on their location and applicable law.
These rights may include requesting access to personal information, correcting inaccurate information, requesting deletion, or exercising other rights provided by applicable privacy legislation.
Account Access and Correction
Members may review or update certain account information through available application settings.
Account Deletion
Members may delete their account at any time directly within the app’s Settings. This is immediate and automated.
Privacy Requests
Members may contact us regarding privacy questions or requests using the contact information provided at the end of this Accord.
We may need to verify a requester's identity before providing access to or deleting personal information.
We will respond to qualifying requests within the time periods required by applicable law.
Limits on Requests
Certain requests may be limited where information must be retained to comply with legal obligations, protect security, prevent fraud, or establish or defend legal claims.
IX. CHILDREN AND AGE REQUIREMENTS
Fulfilled is intended for users who meet its applicable minimum age requirements. Minimum Age: 18.
We do not intend to knowingly collect personal information from children in violation of applicable law.
If we learn that personal information has been collected from a child without legally required authorization, we will take appropriate steps to address the information and comply with applicable requirements.
Parents or guardians with concerns may contact us using the information below.
X. INTERNATIONAL PROCESSING
Fulfilled may rely on service providers operating in locations outside a member's state or country of residence.
As a result, personal information may be processed or stored in jurisdictions with privacy laws different from those of the member's location.
Where required, we will use appropriate safeguards for international transfers of personal information.
Service providers may process and store data in the United States and other countries where they operate infrastructure.
XI. COOKIES AND WEBSITE TECHNOLOGIES
The House of Ledger website may use cookies or similar technologies necessary for website functionality, security, performance, or analytics.
The types of technologies used, the information collected, and available choices depend on the website's actual configuration.
Where required by law, we will provide appropriate information and choices concerning nonessential cookies or tracking technologies.
Fulfilled’s mobile application does not use third-party analytics or advertising trackers.
XII. CHANGES TO THE VEIL ACCORD
We may update this Privacy Policy to reflect changes in Fulfilled, our service providers, applicable laws, or our information practices.
When changes are made, we will revise the Last Updated date.
Where required by law, we will provide additional notice or obtain consent before implementing material changes.
Continued use of Fulfilled after an updated policy becomes effective is subject to applicable law and does not replace any consent that the law requires us to obtain.
XIII. CONTACT THE HOUSE
Questions concerning this Veil Accord, personal information, or privacy rights may be directed to:
Fulfilled: House of Ledger
Legal Operator: Pro ConsulTech, LLC
Privacy Contact: analyst.garcia@gmail.com
Consumer Website: houseofledger.co
We welcome legitimate privacy inquiries and requests concerning the handling of personal information.
THE CLOSING ACCORD
The House exists to help individuals recognize their potential, honor their commitments, and build lives of deliberate intention.
That purpose requires respect for the information entrusted to us.
We seek to remember what serves the member's journey, release information that no longer needs to be retained, and provide meaningful choices concerning the information that remains.
What is entrusted to the House shall be governed with care.
THE HOUSE REMEMBERS.
